HOW AZ PERFECT COMFORT CAN GET 30% MORE INSTALLS AND 30% LESS SERVICE CALLS
My name is Matthew Rupp, and my team and I have helped drive millions of dollars in new business to our HVAC clients that we love working with.
Instead of carrying on about how we…
- Only work with family-owned HVAC companies that take a great deal of pride in what they do
- Only have a select handful of clients so we can bring them tons of attention and real value
- Only work with one company in a particular market and none of their competitors
- GUARANTEE OUR RESULTS
(all of that is true)
…my team and I decided to just SHOW YOU what we would do to help grow sales for AZ Perfect Comfort in 2021 by 30% or more, potentially a lot more.
Key to Dominating Google
Before we get to the good stuff, let me explain one simple concept on how to be #1 on Google easy to understand. Dominating the first page of Google is all about one word – TRUST.
Just like in real life, trust must be EARNED. It doesn’t just get passed out.
The more ways we can help Google ‘see’ who you are, what you do, where you do it, who you do it for, and WHY you are the best possible result (for what somebody is searching for on Google), the more your phone will ring. It’s really that simple.
Your Website Assessment
I am going to touch on a wide variety of areas in this case study including:
- Your website
- Your competitors
- Content on your site
- Popular search terms
- Technical factors
- Site speed
- Citations
- Optimized pages
Some will be VERY impactful while others are more minor, but all are geared toward building trust not just with Google but also your potential customers and making your PHONE RING!
I will try my best to make it easy to understand but I know some of this can sound like Chinese. If you have any questions or would like clarification, feel free to call me on my mobile is 316-312-8181 or email me.
chapter 1
WEBSITE HOMEPAGE
When I look at a website from Google’s perspective, I am looking for four questions to be answered:
1. WHO ARE YOU?
People don’t buy credentials. They buy what you can do for them.
2. WHY SHOULD I CARE?
Tell your visitors about you so that they know you are qualified for the job. Then, put the bulk of your efforts into showing people that your company is comprised of real human beings who care about them, their problems, and will help them find a solution.
3. CAN I TRUST YOU?
Everyone is skeptical. Your visitors are thinking, “Yeah, right. Why should I believe any of this?” Do you answer that question? Without trust, your website is worthless.
4. WHAT’S NEXT?
If you can’t measure it, you can’t manage it. An effective call to action on your site is something you can measure to see how hard your website is working for your business.
There is a lot of low hanging fruit with your website, but I wanted to point out 4 of the biggest issues real quick:
- Your website is missing the STORY, the heart, the history behind how the company started and grew to what it is today!
I would lose these stock photos and replace them with photos with some ‘heart’.
AZ Perfect Comfort has a fantastic story to tell!
You have so many great photos! It wouldn’t be hard to turn some of your photos into a great video! Video is INCREDIBLY powerful. People will spend a precious few seconds on most websites but will spend almost 2 minutes if there is a video!
The longer people stay on your site the more likely they are to reach out.
The pages on your website are very thin. Meaning there isn’t very much text that is very useful (or interesting). There is only ONE page related to furnaces and three related to AC under ‘services’
It might be impactful to learn that Google doesn’t rank websites; they rank website PAGES.
Over 3 BILLION people a day turn to Google to search for something. Google is very good at determining who deserves to show up at the top of those results. They look at a lot of factors to help them determine who is the BEST POSSIBLE result when somebody searches for ‘AC repair’ there in Phoenix for example, there is very little chance Google will see this ONE page on your site as being authoritative or ‘trustworthy.’
The phone number at the top of your website is TINY.
Remember, showing up on Google is about trust. Making it easy for Google to see who you are, where you are, what you do and why you are the best at it. The navigation is making it downright difficult for Google to ‘see’ what AZ Perfect Comfort ‘does’
If you step back and think about it, to Google, this website navigation could be for a company that makes helicopter parts, custom dog houses or piano refurbishing.
When it comes to Google, TRUST is the name of the game. If Google thinks you are a generalist and ‘kind of’ good at a LOT of things, you won’t get a fraction of the clicks and calls you deserve. You want to make it CLEAR that you are very good at a handful of your most essential services.
I threw this together to give you an idea of what navigation would look like on a STRONG HVAC website!
Google has ZERO confusion about what this company does!
I would end the home page and inner pages of your website with something warmer, more inviting.
Here is an example of what we did with one of our HVAC clients – Hanna Heating and Air Conditioning.
Let’s have a chat! You can email me directly or call (or text) my mobile at 316-312-8181.
chapter 2
TELL YOUR STORY
We put a tool called Crazy Egg on all our clients’ websites. This is a heat tracking tool that allows us to see precisely how far visitors to our clients’ websites scroll down and what gets clicked on (and what doesn’t). Almost without fail, the ABOUT pages get more clicks than any other page!
Telling our clients story and capturing the ‘heart’ behind their business is an area where we shine!
Is there any chance you might have photos of the business when it started or milestones as its grown?
I love this example that Drabek & Hill in Oklahoma City uses.
Here are a few examples of this work we have done for a couple of our HVAC clients.
You have the history, the people, the ‘heart,’ the experience to tell an AMAZING story!
Schedule a chat to learn more.
I’m more than happy to answer whatever questions you have in using the internet to grow your business.
chapter 3
GOOGLE MY BUSINESS
It’s hard to overstate the importance of your Google My Business profile. This is your chance to tell Google who you are, where you are, what you do, and why you deserve to be #1 for thousands of search terms!
Google is constantly adding more features and options to this platform. This makes sense (for them) because the more they can keep visitors on THEIR site and not on individual websites, they more they ‘win’.
With Google, it’s amazing how much you can find out about local businesses without ever having to click through to their website!
-
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- Wait times
- Photos
- video
- Products and services
- Specials / promotions
- Service areas
- Business category
- Recent posts
- Specials
- Hours
- Holiday hours
- Busy times of day
- Phone number
- Click to driving directions
- Reviews
- COVID updates
- Video Text messaging
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Here are the best ways to improve your Google My Business profile:
- A ton more pictures of your team, guys in the field, branded vehicles, complete jobs would be SUPER helpful! There are some GREAT photos on your profile but only 16 images total.
- Adding video to your profile would be very impactful
- Setting up a chat/text feature so customers can message you right from Google without having to go to your site.
- Adding a GET A QUOTE box
- Your site is missing a compelling ‘story’ or description of who you serve and where you are.
Here is a good example from one of our clients here in Wichita:
It’s incredible how much you can do inside your Google My Business profile! They are constantly tweaking and adding new features like the ability to get messages on your desktop or a text message right from your Google profile (without a customer ever going to your site).
Some of the newest updates to Google are big opportunities for businesses including:
- Adding new categories of the service you provide
- A way to dispute negative reviews
Here is the current ranking of HVAC companies there in Phoenix for ‘hvac contractor’.
Unfortunately, your rank is currently #50 largely because you are the only one of these companies that has the much smaller category of ‘air conditioning repair service’ vs ‘hvac company’ which lets Google know you do a LOT more than just REPAIR ac units!
chapter 4
SOCIAL MEDIA
I love a LOT of what you are doing with your social media! My guess is you have somebody on staff that loves being creative.
As part of a team with a very talented graphic designer, we are constantly surprising and delighting our clients with fantastic images and design work all geared to making them look great!
chapter 5
WEBSITE CONTENT
Content can be anything that helps your website visitors (or Google) see who you are, what you do, where you are, and why you deserve to be #1. It could be text, video, images, a guide, helpful resources, a checklist visitors can download, frequently asked questions, team bios, etc.
Most business owners don’t realize this, but Google doesn’t rank websites – it ranks PAGES!
I would like to challenge you. Think about your ideal customer and an HVAC-related issue they might have.
- air conditioning repair
- ac blowing hot air
- broken furnace
- clean dirty vents
Now look at your website. Can you see even ONE page that is at least halfway shows that’s what your company does? Don’t feel bad. The answer is almost always no. This gives you an idea of how LOW the bar is set (and great news for the one company we work with).
I wasn’t able to find a blog or any pages on your site besides the handful listed at the top of the site.
Having RECENT content on your site that is RELATED to what AZ Perfect Comfort actually does for its customers is super important.
Content can be anything from questions you hear from customers a lot, an interview with one of the owners of the business, a short video, tips to fix common (small) issues, photos from complete jobs.
We add fresh content EVERY MONTH to our HVAC client’s websites!
Below are some year-to-year comparisons of a couple of our HVAC clients. They saw huge increase in online traffic. We can show you more examples of how content directly drives new website visitors and phone calls!
We also key into making content relevant to what our clients care most about - increasing installations! Here is a look at the results we achieved for one of our Kansas HVAC clients to win on various installation Google searches during our first hot week of the summer.
Schedule a chat to learn more.
I’m more than happy to answer whatever questions you have in using the internet to grow your business.
chapter 6
CALL TO ACTION
I am sure you have heard the line “You can’t manage what you can’t measure.”
One of the biggest items missing from your website, social media and online presence is a Call to Action.
A Call to Action is something of significant value you can give, tell, or show your ideal clients that is GOOD ENOUGH for them to exchange their email address for it or to actually pick up the phone to call you.
One of the BEST parts about having (a couple) great Call to Action items on your website is it allows you to see what is working and what isn’t. Sure, you get traffic from Facebook (for example), but are any of them clicking on the contact page, filling out a form, or picking up the phone?
An effective call to action allows us to see that PLUS be able to foster that ‘lead’ and potentially turn them into a customer!
Some examples you might like:
Let’s have a chat! You can email me directly or call (or text) my mobile at 316-312-8181.
chapter 7
REVIEWS
AZ Perfect Comfort has 138 reviews on Google with an average of 4.9 stars which isn’t a lot of reviews, but your star rating average is fantastic!
Great job on responding to many of your reviews! Over half for sure have a great response.
In looking at a number of popular review sites, your reviews overall are pretty fantastic!
There are a handful of negative ones and the quantity of reviews has grown steadily but slowly over the last 5 years. We would love to share some ideas to really get these numbers up!
This is an area I know my team and I could help AZ Perfect Comfort!
We’ve been able to double the number of reviews our clients have received (sometimes within a few months) as well as raise their average rating.
One of our best examples is a client of ours in Texas. They started with us just a year ago, having only 32 reviews. Now they have 166 reviews with a 4.9 average rating! So we not only got their average star rating up, but they now have five times as many reviews.
chapter 8
LONG TAIL OF SEARCH
My background is in building and running service businesses. I got into the online marketing space because I couldn’t find a reputable online company that could deliver results. I set out to figure it out myself, which I did! I grew my party rental business by over 30% a year – for 3 years in a row. That led to helping a friend, then another, and eventually getting out of the party rental business and into digital marketing full time. I honestly believe putting the power of the long tail of search to work for your business would be the SMARTEST thing any HVAC company could do long term to grow their business.
It is VERY high impact, low cost, easiest, the fastest way to put your website and online presence to WORK for your company.
The long tail of search is very simple and applies to every industry.
What is the long tail of search?
In a nutshell, it is ranking for the longer search phrases that are commonly searched for, AND almost always being ignored by your competition.
The term “HVAC” or “air conditioning” gets searched thousands of times a month in Phoenix, but this is the OPPOSITE of a long tail search. These short search terms are general and get a LOT of searches.
The trouble is that this type of search shows ZERO intent and is not where most people will start their search on Google. Most people start their search with trying to solve THEIR problem, “My furnace is clicking,” “my AC is frozen up,” “my furnace is blowing cool air” – this is where we want to find them – while they are still trying to solve their problem!
Ranking for high-volume keywords like ‘hvac’ is difficult, costs a lot of money, time and expertise. Plus, you are competing with tons of paid ads, directories, and competitors with deep pockets.
When somebody Googles ‘HVAC companies’ in your area, this is what they see – Google local paid ads and regular paid ads.
Then is what is called the ‘local pack’. If you aren’t at the top of that, most likely, that’s it. You missed out.
Not to mention you are competing with Houzz, Yelp, Yellow Pages, Angie’s List, Yahoo Local, Expertise.com, local directories, three best rated, Porch.com, Thumbtack – all trying to rank for that search term ‘HVAC companies’ there in Phoenix.
So, where is the big opportunity?
The answer is in the image below.
70% OF ALL SEARCHES ARE IN LONG TAIL KEYWORDS.
When you think about your ideal customers – the challenges they are running into and the questions they commonly have – therein lies the opportunity.
I bet you would like about 50 more calls a day from folks who search for things like this? THESE are potential customers with a problem (right now) they are trying to figure out how to solve.
I could show you a couple THOUSAND more search terms just like these!
These search terms need to be blog posts on your site! (not ‘where to place your thermostat in your house’)
With Long Tail Search terms, there is a lot less search volume, but that makes them easier to rank for and they are from actual customers with a problem you can solve!
chapter 9
SITE SPEED
I used two different tools to grade the speed of your website. For many years this has been a very important ranking factor to Google.
The first one is Pingdom.
This is definitely costing you visitors, traffic and phone calls.
The 2nd one is provided by Google – https://developers.google.com/speed/pagespeed/insights/ A speed rating of 14 out of 100 is very bad. The good news is very often these are easy fixes!
These tests confirm that your site has major speed loading issues.
This is absolutely costing your ranking, website visits and phone calls.
Schedule a chat to learn more.
I’m more than happy to answer whatever questions you have in using the internet to grow your business.
chapter 10
NAME, ADDRESS & PHONE
An important factor in building trust with Google is a consistent name, address and phone number for your business across different platforms (your website, social media profiles, directories and associations related to your industry and general business directories).
The more consistency there is, the easier it is for Google to trust you are who you say.
With some clients, this is a BIG issue just because of the nature of how companies often grow. They might start in the owner’s home and then move to a small shop, and some years later maybe a bigger shop. You throw in a partner change, a name change, or more than two moves (not to mention a variety of employees or agencies ‘helping’) and you can end up with quite a mess.
We did some research and found issues with references of AZ Perfect Comfort across the web.
A citation is simply any mention (anywhere on the web) of your business name, address, phone number. It could be from dozens (or hundreds) of sources. Social media sites for example, industry associations, directories, local business directories there in Phoenix.
Of the profiles that were found for AZ Perfect Comfort, 8 of them have errors in your company name or phone number, and you weren’t found at all on 16 popular online sources.
One of our tools shows the top 5 ranking HVAC companies’ citations there in Phoenix. If you would like to see this report give us a shout, and I will be happy to send it over!
Let’s have a chat! You can email me directly or call (or text) my mobile at 316-312-8181.
chapter 11
OPTIMIZED PAGES
An ‘optimized’ website page simply means it is CLEAR what the page is trying to rank on Google for.
If there is very little text on a page, it’s hard for Google to know what that page is about. Likewise, if there are images with no descriptions, Google doesn’t know what those images are! If the explanation for that page is ‘AZ Perfect Comfort, and Phoenix’ that doesn’t help them understand that page is about AC repair!
This is an example of a well optimized website page (one of our HVAC clients)
We will touch on just 4-5 areas real quick to try and explain:
Page title (this is what shows up in the little tab on your web browser)
“Air Conditioning Installation | Wichita, KS” (PERFECT)
URL (website address): air-conditioning-installation (CRYTAL CLEAR WHAT THE PAGE IS ABOUT)
Page description: For heating and cooling installation or repair, call the pros at Hanna Heating and Air Conditioning at (316) 945-3481 or contact us. (EXCELLENT)
On the page, there are links to driving directions (which helps Google know where Hanna is located), FAQ, and recent posts.
It’s rare to find website pages for local HVAC companies that are optimized very well. This is a HUGE opportunity just waiting to be capitalized on and a cheap, easy fix! Remember, when it comes to Google the name of the game is TRUST and you only have to be better than the other guy!
chapter 12
BACKLINKS
A backlink is anything you can click on website A that takes you to website B. It might be an image, a line of text, a video, or anything really. If you can click on it and be taken from that site to yours, you have a link from that site – a backlink.
To Google, links are basically votes of confidence.
The more backlinks you have from websites that are either
- AUTHORITATIVE – High quality. The local newspaper, Chamber of Commerce, Red Cross, or Make a Wish Foundation
- LOCAL – Show a connection to a cause or something going on in the community
- RELATED – Industry associations, HVAC forums, blog comments on industry articles, or white papers
…the more trust your website will have. The key is QUALITY backlinks not QUANTITY!
One of the most important and powerful ranking factors when it comes to Google is something called ‘backlinks’.
A backlink is anything you can click on website A and be taken to website B.
For example, at the bottom of the ACCA website if I click the Facebook icon it will take me to Facebook. This is an example of Facebook having a ‘backlink’ from the ACCA website.
How many and how strong the backlinks are that are pointing to a website is a massive indication of trust to Google.
I ran a couple reports for your backlink profile that I would be happy to share if you are interested. You have quite a lot of backlinks but most of them are very low quality. There is a number of ways this might have happened but there is a process to ‘disavow’ them through Google, so they won’t hold back your site traffic (and phone calls).
Schedule a chat to learn more.
I’m more than happy to answer whatever questions you have in using the internet to grow your business.
chapter 13
COMPETITION
If you share the biggest 2 or 3 competitors that you deal with the most, we would be happy to take a look and give you some insights into what is HELPING them (online), and where the opportunity is ripe to take website traffic (and phone calls) from them.
Let’s have a chat! You can email me directly or call (or text) my mobile at 316-312-8181.
If you would like ALL of these items addressed by a team of smart people who genuinely CARE about our clients, who constantly seek out new ways to look out for our clients to grow and treat them like family (the ones we really like), then give us a shout at 316-312-8181 and let’s have a chat.
No salespeople, no pressure, no obligation.
I am so confident my team and I can help you, I am willing to provide the names and phone numbers of some of the HVAC clients we are serving today!
CORY & LUKE – Fenix Heating & Cooling – (316) 945-4842
CODY & TREVOR – Hanna Heating & Air – (316) 945-3481
JOHN – Standard Plumbing, Heating, Air Conditioning – (785) 776-5012
MARC – DALCO Heating & Air Conditioning – (303) 979-7541
THOMAS – Tiger Heating & Air – (361) 852-4450
“We first met Matthew Rupp after he created a huge case study analyzing all the HVAC companies in Wichita. It was very eye opening for somebody to translate digital marketing into something our team could understand. It was great to how we compared and to start working with a clear set of priorities we felt confident would move us forward. The team at Matthew Rupp Consulting has been invaluable to work with. They are creative, responsive, and focused on driving our bottom line!“
Cody Hanna – Hanna Heating & Air Conditioning Inc.
“Matthew and his team genuinely care about the success of Jon Wayne Heating & Air. They are creative, take initiative and are constantly pushing the envelope. They don’t just talk a good game, they put the time in, take photos, create the content, do graphic design, social media you name it.“
Stephen Jabro – Jon Wayne Heating & Air
“Matthew and his team aren’t your typical, cookie-cutter marketing firm. They are authentic, responsive, creative, and genuinely care about our success. We have seen a significant impact on our bottom line working with Matthew and his team.”
Luke Parthemer – Fenix Heating & Cooling
“I thoroughly enjoy working with Matthew and his team. Anything I ask of them gets done immediately. They always provide excellent feedback on how our money is being well spent.
It has definitely increased our business by teaming up with Rupp Consulting.
A+ on everything.”
John Shirtsleeves – Standard Plumbing, Heating & Air Conditioning
___________________________________________
We are committed to working with only 1 HVAC company in the Phoenix area. We are looking for a local leader committed to quality and understands (and desperately wants) to win on Google.
We are so sure of our ability to make a BIG impact on AZ Perfect Comfort; we have a money-back guarantee.
I look forward to hearing from you. My number is 316-312-8181.
Schedule a chat to learn more.
I’m more than happy to answer whatever questions you have in using the internet to grow your business.
Get In Touch
About HVAC Marketing Success
HVAC Marketing Success is a business located in Wichita, KS – the heart of America. We have been getting results for our clients for more than 10 years. We provide websites, search engine optimization and online advertising services for businesses that operate in the Heating & Air and/or Plumbing industry. We are proud to serve companies across the country.
Copyright 2023. HVAC Marketing Success, a division of Matthew Rupp Consulting. All Rights Reserved.